Do I need to register before placing an order?
No, you do not have to. You can place the order directly on our website without registration.If you change another computer next time, then you will not see the first order information. If you like, you can also choose to register on our website.
How do I register?
Click “Create Account” at the bottom left corner of our website. You can register with your Email account.
What if I forgot my login password?
Click the “Forgot your password?" on the Login page, fill in your registered email then we will send a new password to your registered email.
Ordering & Payment
Can I remove the item from the shopping cart?
Yes. if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item from the order.
Can I modify or cancel my order?
If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it within 24 hours for any reason. If more than 24 hours, Please send a request to our customer service "email@example.com "representatives your order for assistance.
If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
We can only change that information for you if the order is not shipped out. Therefore please be more careful to place the order. If there are changes, contact us via firstname.lastname@example.org .
What kind of secure payment methods do you accept?
We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards. PayPal Wallet, Bank Account. E-Check, and any other payment methods that PayPal supports to complete your order on our website.
, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However, for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.
Do you ship to PO BOX and APO/FPO/AFP military addresses?
We can only ship to those addresses by standard shipping (about 2 weeks for delivery). If you want to receive the items by expedited shipping(in 10 days), please provide a physical address.
How do I track my order status?
Once the order is placed, you will receive an email with the order information. You can also Log in to our website and track your order under 'My Account> Order history" on the top right side of our website. Once the order is shipped, you will receive a shipping email with the tracking number for your package.
If the above is not the problem you are trying to solve, please send us customer service email: email@example.com
We will contact you within 48 hours as soon as possible.